FAQ Reopening

Will Basic-Fit close all clubs?
Yes, for now, all clubs in France will be closed from Thursday October 29th, at 22:30.

Until when are the clubs closed?
We are following the instructions of the government. For now, we know we have to close until December 1st 2020.

Will I be compensated for the closed period?
You will be compensated. A discount equivalent to the closure of your club will be automatically applied to one of your next payment, if you have chosen to freeze your membership during this period of closure.

What about my Extra’s; Yanga & Live GX?
These options will also be included in the compensation. We will inform our members as soon as we have more exact information.

What will happen with my membership or payments if the clubs are closed for a longer period of time?
Because it is also an uncertain situation for us, we will closely follow the rules and measures put in place by the government and will have to make decisions whenever we have new information. We will notify our members through this FAQ or by email if any important information needs to be shared.

I just subscribed and I am still in my free period, will I be compensated?
Yes, you will get a credit for closed days on one of your next direct debits. We will deal with it as soon as possible.

Can I still use the App for home workouts?
Yes, you can still use all the features in our Basic-Fit app to stay active and have great home workouts.

<

Measures at the club

Q: Is Basic-Fit taking extra measures regarding the security & hygiene?
A: Basic-Fit is following the guidelines of the government.Click here to read everything about our measures.

Q: What are the new house rules or guidelines?
A: We still follow the same house rules, but we have some adjusted guidelines. Click here to read everything about our measures.

Q: How do you make sure that the maximum capacity is not exceeded?
A: We will work with a reservation system with a maximum amount of spots per timeslot and our members only have access when they made a reservation. Check here how this new system works

Q: Does Basic-Fit provides mouth masks?
A: No, you can bring your own mask.

Q: Can I take my own mask and gloves?
A: Yes, of course you can take your own mask or gloves with you.

Q: Do I have to wear a mask?
A: Yes, pay attention: per July 25th, it is required to wear masks in public places, therefore also fitness clubs. When practicing cardiovascular exercises (for example, on a treadmill) where a 1,5-meter distance can be guaranteed, is this requirement not applicable.

Q: Can I work-out when I have a cold?
A: We follow the guidelines of the government and advise you to stay at home when you have symptoms.

Q: How long can I stay in the gym?
A: Our reservation system is set to a maximum timeframe of 60 minutes. Please respect that timeframe and finish your workout within your reserved timeframe.

Q: Are all machines and equipment available?
A: The machines and equipment are available but are restricted to create a 1.5 meter distance. So part of the equipment could be put out of usage. In the Functional zone there are designated areas to create a 2m distance between members.

Q: Can I use the dressing room and showers?
A: From the 14th of october, all dressing rooms and showers will be closed. Apologies for the inconvenience. #safetyfirst

Q: Can I use the lockers?
A: Yes, the lockers can be used normally.

Q: Can I join the live group classes or virtual classes?
R: Yes, all GXR VIRTUAL group classes and GXR LIVE classes are available. We have specific measures for you to follow during your group class. Click here to know more.

Q: Can I use the Yanga machine?
A: Yes, the Yanga machine can be used.

Q: Can I work-out day and night in my Club?
A: No, not yet, in the first period of re-opening our clubs we will be open only during the day and closed at night. Check the opening hours of your club here.

Q: Can I workout with my Personal trainer?
A: Yes, please contact your personal trainer for an appointment to workout.

Q: Can I use the vending machine?
A: Yes, the vending machines can be used.

New members

Q: I am a new member and I need to pick up my Membership card? Do I need to make a reservation?
A: No, you don’t need to make a reservation to pick up your card. Just go to the kiosk outside the club gates and use your QR-code email. For your first workout all you need to do is scan your card at the gates to go in. For your next workout, you need to create your profile in My Basic-Fit using your member card number and can make a reservation for all future workouts. Click here for more information.

Q: I am a new member and got a free period / promotion, am I going to be compensated during closing time?
A: Yes, you don’t pay for the time the clubs were closed and still can enjoy the free period. It will be automatically adjusted to your contract.