FAQ Coronavirus

Q: Are the clubs open?
A: No, all our clubs are temporarily closed due to the Corona virus. Because all our members are not able to workout at the moment, we've decided to freeze the memberships of all our members if the clubs are still closed after 1 may.

Q: What kind of compensation do the members receive?
A: Based on the feedback we received from our members we came up with several different compensation options. Please choose the compensation that is the best option for you! Why until May 1? We expect to be closed in April based on the current rules. If we have to stay closed for longer, we will freeze all memberships from 1 May and will therefore no longer make direct debits until the clubs are open again.

Whichever option you choose below, you will have free access to our online training tools programs and classes that we offer via the Basic-Fit app!

Q: What are the different compensation types?
A:

  1. Upgrade to Premium (Only for Non-Premium members)
  2. Freeze your membership
  3. Goodies (Only for Premium members)
  4. Money back as discount (One-time compensation spread over 6 periods)
  5. Love for the orange family

Q: How can I submit my compensation choice?
A: It's no longer possible to chose for one of the compensation option. In the email sent at this subject, it was stated that if a choice was not made in time, the option "money back as a discount" will be automatically applied. That way the period the clubs were closed did not cost you any money. You can find all information at this subject in My Basic-Fit. You can login via your app or via the Basic-Fit website!

Q: How does it work; the Money back as a discount option?
A: The amount that you have paid for the period between the closing date of the club and the first of May will be discounted from your membership fee. Discount will be put in place as soon as the clubs are open again and we are back to business as usual. The amount will be spread over 6 periods.

Q: What if the clubs are closed for a longer period?
A: We expect to be closed in April based on the current rules. If we have to stay closed longer, we will freeze all memberships from 1 May and will therefore no longer make direct debits until the clubs are open again. For now, we have no certain open date. We of course sincerely hope, we can reopen as soon as possible

Q: How does it work; upgrade to Premium option? (Only available for non premium/Duo members)?
A: With this option you are upgraded to the Premium membership until December 31, 2020 and you can enjoy the benefit of always bringing someone with you to the club! You will also receive free YANGA Sports Water with your subscription in this same period. Value: more than € 100.

Q: What happens when I choose the Upgrade?
A: Once we are open again, you will continue to pay your current membership fee and won’t notice a thing in your bank account! With this option you will get an upgrade to our Premium membership where you are able to work-out with a friend and get free YANGA Sports Water, until the 31st of December 2020. This has a value over €100.

Q: If I upgrade to Premium, will the enddate of my contract change?
A: If you upgrade your membership to Premium, the enddate of your contract will not be changed. You will keep your current contract enddate and price, as this is not a permanent change. If you would like to continue with the Premium membership after the 31st of December 2020, you are able to change this off course, but then we will change your membership fee to the Premium listprice.

Q: At the end of the free Premium upgrade, what do I have to do to return to my current membership?
A: Nothing! Your membership will automatically return to your current membership. If you would like to continue with the Premium membership after the 31st of December 2020, you are able to change this off course, but then we will change your membership fee to the Premium listprice.

Q: How does it work; Complete Freeze option and I am still in my first contractperiod?
A: With this option you freeze your membership and you pay nothing for the period that the clubs are closed. The period that your membership is frozen, from club closure until we reopen, will be added at the end of your membership. The direct debit that has already been made for the period after the club has been closed, will be discounted from the first direct debit after reopening.

Q: How does it work; Complete Freeze option when I already passed the initial contractperiod (year or calendermonth in case of FLEX) ?
A: With this option you freeze your membership and you pay nothing during the period that the clubs are closed. The direct debit that has already been made for the period after the club has been closed, will be discounted from the first direct debit after reopening.

Q: I would like to freeze my membership. Will it be retroactive?
A: The membership will be frozen until further notice. The direct debit that has already been made for the period after the club has been closed, will be discounted from the first direct debit after reopening.

Q: If I choose to freeze my membership, will I still have access to the Basic-Fit App and GXR, Groupclasses at home?
A: Yes, during the time our clubs are closed you will have free access to our online training tools programs and classes that we offer via the Basic-Fit app!

Q: What is the option ''Love for the Orange Family''?
A: In this difficult time, you like to support our employees, freelancers and our clubs. Here you choose not to receive any compensation until May 1st, but instead we invest your membershipfee in our clubs, employees and freelancers. From the first of may, you will be freezed just like propsed for all the other options.

Q: What is the Goodie Bag option ?
A: Instead of a compensation in your membership fee, you get a well-stocked backpack with sporty items. A total value of € 100!

Q: What are the goodies?
A: It will be a really nice Basic-Fit backpack, well-stocked with sporty items. You will receive the Basic-Fit backpack and various sporty items to support you in your training at Basic-Fit. Note that items may change per Goodie Bag depending on availability. The total value will always remain €100!

Q: When will I receive the goodies?
A: The Goodie bag was a very popular choice. We have to make way more bags than we expected- it's a problem we are happy to have. Unfortunately because many of our European suppliers are also in lockdown it's a little trickier than we thought to get all of the products to the right places. Because of this, we can't tell you right now exactly when you can expect your goodie bag.

Q: Why did you do a direct debit in March or April?
A: The timing of mandates and closures lead to some of our members being billed before/while we are closed. This is why we did a direct debit in March or April and we are offering you different options to compensate.

Q: When will the clubs re-open?
A: We will follow the guidelines from the government. We expect to still be closed in April based on the current situation and guidelines. When we have any updates and/or changes, we will inform our members immediately!

Q: When will the compensation be effective? How will I know when the compensation is processed?
A: Please take into consideration that your choice might not be effective yet in our database as we have to process it first. After a few days you will be able to see your choice in My Basic-Fit. Select in the menu; Membership. Thank you for your understanding.

Q: Can I cancel my membership?
A: We really would like you to continue working out with Basic-Fit! Do you know you can work out @home with our Basic-Fit App? 😊. If you unfortunately still want to cancel, you can follow the steps in My Basic-Fit with the cancellation process. Take into account the terms and conditions of your contract.

Q: What about my Extra's?
A: The amount you pay for Extra's (Yanga, Live Lessons) will also be compensated (if you choose one of the compensation options)

Q: Why can't I select the goodiebag as a compensation option?
A: The goodie bag is only available for our Premium members. On the other hand our Premium members don't have the option to upgrade their membership. Based on feedback from our members, the upgrade option was the preferred choice of compensation for our non-premium members.