FAQ Coronavirus

Update concerning the clubs

Q: When will the clubs open again?
A: Great news, our clubs will open again on May 19th! We are looking forward to welcome you for a great workout!

Q: When can I book my fitness moment?
A: You can book your fitness moment from May 14th through our reservation system, Gymtime. Keep in mijn that there will be limited capacity and that you can only make a reservation 5 days in advance. For example, you can only reserve a timeslot from May 14th for a workout on May 19th.

My Membership

Q: Can I expect compensation for the closed period?
A: We find it very unfortunate that you can't work out in our clubs for a while. For this reason, we will stop collecting fees immediately, which means that you don't pay for your membership until the clubs open their doors again. If this message crosses your collection, don't worry! This payment will be compensated, we will inform you about this quickly.

Q: What happens to my subscription and payments if the clubs are closed for a longer period of time?
A: Currently we have stopped collecting fees and you no longer have to pay for your membership until the clubs reopen. As soon as new decisions are known, we will inform our members via email or this FAQ page.

Q: I have already paid for this period, how are you going to handle this?
A: If you have already paid for this period or paid a year in advance we will compensate you for this. We will inform you by email.

New Members

Q: I'm a new member and I need to pick up my membership card?
A: As soon as the clubs reopen, you can pick up your membership card at the club with your QR-code. We will notify you when the time comes. Until then you don't have to pay for your membership. Also, the free period to which you are entitled only starts when we reopen the doors of your club. We will create a virtual pass so that you can create an account for the Basic-Fit App. You will receive this virtual pass as soon as possible. With all the different @home workouts and virtual group lessons in the Basic-Fit app, you can keep your fitness up to date and that's very important, especially now.

Q: I'm a new member and have received a free period/promotion, will I be compensated during the closing period?
A: Yes, you don't have to pay for the period that the clubs are closed and you can still use the free period. This will automatically be adjusted in your contract.

 

Reservation System (when we reopen)

Q: How can I use the member reservation system in My Basic-Fit?
A: Click here for all the rules for our reservation system.

Q: Why does Basic-Fit work with a reservation system?  
A: Given the regulations by local governments, we need an access control system to make sure that the number of people allowed in the club is not exceeding the maximum as set by the authorities and thereby we are able to better ensure your safety. 

Q: Can I bring a Friend with my Premium or Duo membership? 
A: Yes, you can. Now you have to add and invite friends via the GymTime reservation system. This is different from the way you added friends before, but you must use the GymTime system if you would like to work out together.

Q: Can I make a reservation twice for the same day?  
A: Yes, After your first reservation has expired, you can make a new reservation if there is a timeslot available. 

Q: How long will we be obligated to use the reservation system? 
A: We don’t know what the future has in store for us, as long as the local governments tell us to, we will use this system.

Q: Do I have to make a reservation every time I want to go to the gym? 
A: Yes, with two exceptions: 

1.    New joiners that become a member online or at the kiosk can always enter for the first time without a reservation.

2.   Clients of a physiotherapist who are not a member can be allowed to enter the club accompanied by the physiotherapist with help of the staff. These clients are not able to workout at the club. 

Q: Can I plan my workouts for the whole week in advance in the reservation system? 
A: Unfortunately, this is not possible. To make sure everyone can access the gym there are some restrictions. You can make one workout reservation. After that workout, you can make the next reservation. Reservation slots are only available for 7 days maximum in advance.

Q: When I’ve made a reservation will I receive a QR code per e-mail to enter the club?
A: Just use your member card to scan at the gates. The system will recognize your reservation. If you are a Premium Member bringing a friend, your friend will receive a QR code as usual that will be valid for their entry to the club during the reserved time. He or she can enter only after you have scanned your card.

Q: How long can we stay in the club? (per reservation)
A: It is really important that your club entrance and exit is within your reserved time. This ensures that we can manage the capacity of members safely working out in our clubs. You can reserve workout times ranging from 30-90 minutes. You can enter the club 5 minutes before the reserved slot and need to leave the club asap after.

Q: Can I change the date/hour of my reservation? 
A: Yes, once you cancel your current reservation, you can make a new one for the desired timeslot (if available).  

Q: Can I cancel my reservation? 
A: Yes at any time before the starting time of your reservation.

Q: All the time the timeslots are fully booked when I want to go to the gym. What do I do?
A:  From the government's point of view, the stricter measures also affect our ability and the number of members we are allowed to play sport safely in our clubs. Try to book on time or at another club! You can plan up to 7 days in advance. Stay active and check out the free Basic-Fit application, where you will find training schedules, audio training, and over 150 GXR group lessons. 

Q: Can I still buy a day pass to work out?
A: No, during the reservation period you can't buy a day pass.

Q: I have a starter kit, can I activate and use it?
A: All Starterkits purchased before the closing period will receive a new QR code to activate a full new period to use our Gyms. If you’ve bought a Starterkit since we are back open again, you are able to make a reservation in Gymtime via the App or via My Basic-Fit.

New members

Q: I am a new member and I need to pick up my Membership card? Do I need to make a reservation?
A: No, you don’t need to make a reservation to pick up your card. Just go to the kiosk outside the club gates and use your QR-code email. For your first workout, all you need to do is scan your card at the gates to go in. For your next workout, you need to create your profile in My Basic-Fit using your member card number and can make a reservation for all future workouts.

Train at Home

Q: I would like to train at home. How do I do that?
A: As a Basic-Fit member you get all the support you need, both inside and outside the fitness club. Whatever your goal, we give you the means to achieve it. One of these tools, most useful in the club but especially outside, is the Basic-Fit application. To find out everything you need to know about sports at home, click here

Q: Are there any group lessons I can take outside?
A: At Basic-Fit we are happy to support you on your fitness track and help you on your way to a healthy routine. That's why we regularly share motivational quotes through our social channels, interesting blog posts through our newsletter, delicious recipes, and training programs. In our Basic-Fit application, you will also find a selection of training programs to pump up your existing sessions. Good luck!

Q: How can I make my workouts more intense without weights?
A: Here are some simple and creative examples: Put some books in a backpack to replace the kettlebell for lunges or squats. Read more about them here

Q: How do I watch the GXR group lessons on my TV?
A: Read more about the GXR group lessons at home here.

Q: Can I also train at home from my Basic-Fit?
A: Yes, log in via the Basic-Fit application, then choose the tab "My Basic-Fit" and select "GXR" from the menu. This way you can follow all group lessons from your home to stay in shape! You can also connect to My Basic-Fit via our website. Choose My Basic-Fit in the upper right corner of the home page and follow the login process. You will need your e-mail address and a password. When you log in for the first time, choose "register a new account".