When you suscribe to a contract online, you have a period of 14 days to exercise your right of withdrawal. If your subscription took place via a kiosk (self-service terminal) in a club, the right of withdrawal is not applicable.


If you register through the Basic-Fit website, you have the right to withdraw, without motivation, within 14 days from the date of your registration, by email to the service address.clientele@basic-fit.fr , by mail to Postbus 3124, 2130 KC Hoofddorp, The Netherlands, or by using the withdrawal model available in the Appendix  to the general terms and conditions and on the following link: https://www.basic-fit.com/on/demandware.static/-/Library-Sites-basic-fit-shared-library/default/va8b5236a483f7a0a10045143f70f2ae39bbf9c2c/PDF/BF_Legal_withdrawal%20form_FR.pdf

If the 14th day falls on a weekend or holiday, the right of withdrawal will expire at the end of the first next business day.

This right of withdrawal does not apply to a registration made to the Club.

If you decide to make use of your right of withdrawal and the subscription has not been used during this 14-day period, this cancellation is free of charge. If the subscription was used during this 14-day period, Basic-Fit may reserve the option to retain a portion of the subscription amount paid pro rata (i.e. from subscription activation until the day of cancellation, including any registration fees). You will be refunded as soon as possible, and no later than 14 days after receipt of your request for cancellation of the Subscription, using the same payment method as the one initially chosen by you.

You cannot exercise your right of withdrawal at the Self-Service Terminal.